Description

 

 

• deep knowledge we have of our clients’ business
• confidence to challenge what’s gone before
• the support to go further than we thought possible

We are a part of GroupM, WPP’s global media investment management company. Discover more on wavemakerglobal.com, Twitter and LinkedIn 

• Primary manager of services for accounts in day-to-day activities
• Supports the Digital Operations leadership team to ensure all team services, knowledge and capabilities meet client Wavemaker Worldwide needs and is a key escalation point for all stakeholders
• Provides understanding of all operational processes and tools utilised to fulfil client services
• Implements the team strategy, launches new business, team training & performance reviews

• Manages key accounts and is a point of escalation, leadership and knowledge to all clients
• Evolves skills, services and capabilities of the team, ensuring best in class services for clients
• Acts as coach & mentor for team members ensuring team culture & a high feedback cycle
• Drives an agile working methodology and continual evolution of team strategy and services
• What is happening both internally and externally that gives this role more clarity and purpose?
• Crucial in the smooth running of BAU services & new projects for the WM WW accounts
• Ensures flexible, expert, best in class operational services and leadership to enable continued development and success of the team and the wider organisation.

• Lead the team in implementing & managing digital ad campaigns for clients and stakeholders
• Maintain a flexible, best in class, set of customer services, workflows and tools for all accounts
• Ensure services are reviewed and enabled to meet and exceed the requirements of client
• Understand client businesses, their KPIs, markets and the relevant implementation requirements
• Review and improve team capabilities, based on client requirements, via training programmes

• Lead partnerships with stakeholders & vendors to deliver new technologies and services for clients
• Lead specialist tools & services, including: tagging / tracking technologies, web analytics, etc
• Key escalation point and champion of team services for all stakeholders throughout the business

• Proactive point of escalation, advice and support for all account team members and peers
• Provide constructive and professional feedback upon request/as required
• Support a superb working experience & culture for the team

• Manage, coach and mentor and all Executives in the team to ensure they fulfil their potential
• Lead & maintain a system of performance review, feedback & training for all team members
• Lead & inspire a high performing, customer service centric team culture, including supporting a strong work-life balance and recognising the successes of team members / peers regularly

• Lead relevant projects and product launches as per the team strategy and business needs
• Understand and apply the technologies of Wavemaker and our industry to team services

• Media agency, publisher, data and technology industry or technology vendor
• Team leader and people management in an operations or media environment
• Project management in a technical or media related field
• Passion for digital online operations and relevant technology solutions

• Experience in digital online / ad operations experience in an agency environment, particularly in ad server and tag management platforms
• Experience in client liaison and account management
• Proven ability to lead a team of Digital / Ad Operations professionals
• Investigation, documentation and resolution of technical issues
• Structured quality assurance implementation & testing processes for campaigns
• Ability to produce tracking & conversion strategies to meet and exceed client goals
• Knowledge of digital advertising, commercial relationships, cost structures & technologies
• Excellent Excel skills - familiarity with the basics of data manipulation and reporting
• Essential: Knowledge of ad servers (advertiser side).  Experience working in platform in CM360, Google and DV360 (FlashTalking, Sizmek and Adform are a plus).
• Knowledge of site tag implementation via Tag Management Systems (primarily Google Tag Manager)
• Delivery of complex technical implementations using a multitude of platforms
• Troubleshooting and debugging of online ad campaign issues
• Quality Assurance testing of tags on client sites
• Organised & able to prioritise workload in a multi-tasking environment
• An understanding of the industry landscape
• Existing understanding of JavaScript, HTML and CSS would be a bonus

• Google Campaign Manager, Sizmek, FlashTalking, Adform or any other relevant ad serving certification

• Google Analytics and / or Adobe Analytics certifications
• Tag management system certifications, particularly Google Tag Manager
• Relevant JavaScript, HTML or other such related qualifications

• Genuine interest in digital advertising/media/marketing (ESSENTIAL), with a technical and organized approach
• Passionate – brings a genuine thrill and excitement to the role
• Agile – Is able to be nimble in thought and action and overcome obstacles to achieve great things
• Collaborative – works well with others, and can align behind a shared purpose
• Entrepreneurial – is open to new ideas and will challenge old ones.
• Diverse – is proud of the difference they can bring
• Proactive – with a pragmatic and results focused approach and a passion for problem solving
• Highly motivated – bringing a ‘can-do’ attitude
• Organized – excellent organisational, communication (oral and written), workload and prioritisation skills

We are an equal opportunities employer. All GroupM agencies are equal opportunities employers and welcome applications from all suitably qualified persons regardless of their race, gender identity, disability, culture/religion/belief, sexual orientation or age.